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Fix: "Unexpected error" when setting a password during sign-up

Troubleshooting guide for users who receive an unexpected error on the password creation step during Cotiss vendor account sign-up, usually caused by an existing pending profile from a team invite.

Written by Rochelle Sanderson
Updated this week

Symptoms

You're creating a Cotiss vendor account and receive an "unexpected error" message on the password creation step, even though your password meets the minimum requirements (8+ characters, letters and numbers).

Cause

This usually happens when a colleague has already invited you to their organisation's Cotiss account. Because a pending profile already exists for your email address, the standard sign-up flow conflicts with it.

Solution

  1. Go to the Forgot Password page

  2. Enter the email address you were invited with

  3. Follow the password reset link sent to your inbox

  4. Set your password — this will activate your pending profile

If you're unsure which email address was used, check with the colleague who invited you — they can confirm the email from Settings > Team Members.

Still having issues?

Contact support via the chat icon. Let us know the email address you're trying to register with and we'll check your account status.

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